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Frequently Asked Questions

What if my order arrives damaged?

Freight shipments: must be inspected (packaging removed and contents checked) prior to signing the delivery receipt. Once the delivery has been accepted, the only recourse we have is to file a claim with the freight carrier (typically a 2-4 week process) and the outcome is subject to the settlement decision of the freight company.

Small Packages: Damaged packages should be refused at the time of delivery. If item is DOA please contact us and your situation will be made a priority.

Do I have to pay Sales Tax?

Flint Welding Supply Co. must collect Sales Tax in Michigan (6%) only.

How long will it take to ship my order?

We pride ourselves to get your order out the door the same or next business day after payment is received. In the event of a back order, we will notify you as soon as it is known on our end. Once your order has been received by the shipping company or LTL you will receive an e-mail containing a tracking number. You may receive several emails if your items are being separately shipped from multiple locations.

How long will it take to get my order?

Transit time for your order has a number of variables. Most items ship from our Flint, Michigan warehouse by either United Parcel Service or United States Postal Service. For larger items, we pull from a list of LTL companies including UPS Freight, FedEx Freight, Estes Express to name a few. Depending on your location, we will occasionally have your order shipped directly from the manufacturer for quicker delivery.

Can I add something to my order?

Our warehouse fulfills orders Monday through Saturday if you’d like to add something to your order, contact us as quickly as possible, and have your order number ready, and we’ll do our best to ship everything together.

How do I cancel my order?

If you need to cancel your order, give us a call at 1-810-736-0050 and have your order number ready or e-mail us at orders@flintwelding.com . As long as your order has not shipped yet, we’ll be able cancel the order and refund your money. Orders that have already been shipped can be returned for a refund, minus our original outbound shipping cost.

Has my order shipped yet?

As soon as your order ships, you’ll receive a shipping confirmation email sent to the email address you provided when you placed the order. Please check your Spam folder, as sometimes automated emails end up there.

Do you ship outside of the US?

No, at this time we only ship to the continental U.S.

I got an email requesting proof of ID. Why?

In the past few years we have seen a sharp increase in fraudulent orders, we may at our discretion, request a photocopy of your driver’s license and the credit card you used to make your purchase. If you have any questions, please feel free to contact us and we would be happy to discuss our policy with you.

Shipping and Ordering

Order Status

If you’d like to check the status of your order you can either log into your account, or contact us for the most up to date order information.

Log in to your account

Click the “My Account” link at the top of any page and enter your Email Address and Password in the Registered Customers field. You’ll be taken to your account dashboard, then click on Oders menu at the left panel. You will have the option to view specific orders by clicking the View button.

Shipping Information

Orders are generally shipped from our Flint, Mi warehouse usually the next business day either by United States Postal Service or United Parcel Service.  For freight or LTL (less than load) shipments generally take slightly longer in some cases. We try to email when an order may be delayed.

We are currently shipping only to the continental US.

 

Orders of less than $51.00:

Economy Shipping (UPS                or USPS)                             $5.99

 

Orders  of $51.00 and up (does not include LTL):

Economy Shipping (UPS or USPS)                             Free

Freight or LTL liftgate service                                      Call for Shipping Quote

 

If you are in need of expedited shipping feel free to contact us by phone at 810-736-0050 or use the live chat box and we will be happy to obtain a shipping quote.

 

Payment Options:

We happily accept Visa, Mastercard, Discover Card, and AMEX. We also accept PayPal as well as Bitcoin.

Payment Options

No contents yet.

Secure Ordering

Once you start the checkout process, all your personal and financial information is encrypted using SSL (Secure Socket Layer) technology. If the address bar shows https, the payment information your entering is being encrypted. However, nobody can guarantee that all electronic commerce is totally secure. We recommend that you take the steps to protect yourself online, including ensuring that your online account information remains secure.

Returns and Exchanges

Returning an Order

Under Construction

Returns and Exchanges

We will happily accept returns postmarked within 14 days of delivery for a full refund less the original shipping cost. All returned items must be in new resalable condition in the original packaging. Return shipping cost is your responsibility.  Returns  postmarked 14 to 30 days after delivery will be subject to a 20% restocking fee as well as the original shipping cost.

Exchanges may be postmarked up to 30 days after delivery for full credit less original shipping cost. All returned items must be in new resalable condition in the original packaging. Return shipping cost is your responsibility.

Send returns and exchanges to:

Flint Welding Supply

C/O WEB RETURNS

2201 Branch Rd.

Flint, MI  48506

IMPORTANT:  Please follow these instructions: Email returns@flintwelding.com with a copy of your original receipt and a brief explanation of witch items are being returned. Print this email and include with your return. This allow us to easily match your return and expedite your refund.

Shopping

Backorders

We try to be factitious about the items on our website matching the items in our warehouse but occasionally we show an item in stock that is not available. If this should happen we will email you as soon as possible and backorder the item for you.  If your order should include other items they will not be delayed and will be shipped as soon as possible.

If you do not respond to our email we will assume you still want the back ordered item and  will forward as soon as we receive the item.

Cancelling an Order

The best way to cancel an order is call as soon as possible during business hours (Monday – Friday: 8am – 6pm). Once the order shipped the order is NOT cancelable. However, may be returned per our Return Policy. We try send out customer orders as soon as possible so time is of the essence.

Privacy Policy

PRIVACY POLICY

 

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

 

SECTION 2 – CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

 

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at stacey@flintwelding.com or mailing us at: Flint Welding Supply Co. 2201 Branch Rd., Flint, MI, 48506, United States.

 

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

SECTION 4 – SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

 

PAYMENT:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

 

SECTION 5 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

 

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

SECTION 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

COOKIES

Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

 

SECTION 7 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

SECTION 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at stacey@flintwelding.com or by mail at:

Flint Welding Supply Co.

2201 Branch Rd.,

Flint, MI, 48506

Terms and Conditions

TERMS AND CONDITIONS

 

1. Introduction

These Website Standard Terms and Conditions written on this webpage shall manage your use of this website. These Terms will be applied fully and affect to your use of this Website. By using this Website, you agreed to accept all terms and conditions written in here. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions.

Minors or people below 18 years old are not allowed to use this Website.

 

2. Intellectual Property Rights

Other than the content you own, under these Terms, Flint Welding Supply Co. and/or its licensors own all the intellectual property rights and materials contained in this Website.

You are granted limited license only for purposes of viewing the material contained on this Website.

 

3. Restrictions

You are specifically restricted from all of the following

  • publishing any Website material in any other media;
  • selling, sublicensing and/or otherwise commercializing any Website material;
  • publicly performing and/or showing any Website material;
  • using this Website in any way that is or may be damaging to this Website;
  • using this Website in any way that impacts user access to this Website;
  • using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;
  • engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website;
  • using this Website to engage in any advertising or marketing.

Certain areas of this Website are restricted from being access by you and Flint Welding Supply Co. may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.

 

4. Your Content

In these Website Standard Terms and Conditions, “Your Content” shall mean any audio, video text, images or other material you choose to display on this Website. By displaying Your Content, you grant Flint Welding Supply Co. a non-exclusive, worldwide irrevocable, sub licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media.

Your Content must be your own and must not be invading any third-party’s rights. Flint Welding Supply Co. reserves the right to remove any of Your Content from this Website at any time without notice.

 

5. No warranties

This Website is provided “as is,” with all faults, and Flint Welding Supply Co. express no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you.

 

6. Limitation of liability

In no event shall Flint Welding Supply Co., nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract.  Flint Welding Supply Co., including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.

 

7. Indemnification

You hereby indemnify to the fullest extent Flint Welding Supply Co. from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.

 

8. Severability

If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

 

9. Variation of Terms

Flint Welding Supply Co. is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.

 

10. Assignment

The Flint Welding Supply Co. is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

 

11. Entire Agreement

These Terms constitute the entire agreement between Flint Welding Supply Co. and you in relation to your use of this Website, and supersede all prior agreements and understandings.

 

12. Governing Law & Jurisdiction

These Terms will be governed by and interpreted in accordance with the laws of the State of Michigan, and you submit to the non-exclusive jurisdiction of the state and federal courts located in Michigan for the resolution of any disputes.

Shop Confidently

Secure Shopping

When you begin the checkout procedure, every bit of the information you enter on our site is encoded utilizing SSL (Secure Socket Layer) innovation. Installments are prepared utilizing PayPal Payments Pro which is PCI agreeable so your money related data is ensured and since we utilize PayPal, both the purchaser and the dealer are shielded from misrepresentation.

Data given to us is just used to give better support of our clients. When you submit a request, we will send you messages keeping you educated of the status of your request. We likewise at times send messages containing arrangements or coupon codes that can be utilized on our site. You can withdraw whenever by tapping the withdraw connect at the base of each email, or by reaching us straightforwardly.

About Us

Steve and Alice Budae evolved a garage-based business into a multi-million dollar a year corporation. Steve delivered the first loads of oxygen and acetylene in the back of a 1935 Buick Coupe. Steve stated, “back then, all you needed was a torch, a set of regulators, welding gases, a little welding experience, a lot of hard work and you were in the welding supply business.” Business growth and an advancing technology has moved us far beyond this basic approach.

Now with our user friendly web based store we are reaching customers coast to coast with the same great service and customer care we are known for locally. You will find our website easy to navigate so can quickly make your order and count on its safe arrival. If you need to chat or speak to a live individual we are never more than a phone call away.

Steve Budae envisioned giving the best service to all customers large and small with high quality products. This vision is carried out by a third generation of Budaes who have entered into the welding business. This ensures a strong future for our excellent staff and devoted customers. Our pledge is to supply a high quality product with the best service.

Contact Us

Phone: (810)736-0050
Email: sales@flintweldingsupply.com

Service Hours

Monday - Friday: 8am - 6pm

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