Freight shipments: must be inspected (packaging removed and contents checked) prior to signing the delivery receipt. Once the delivery has been accepted, the only recourse we have is to file a claim with the freight carrier (typically a 2-4 week process) and the outcome is subject to the settlement decision of the freight company.

Small Packages: Damaged packages should be refused at the time of delivery. If item is DOA please contact us and your situation will be made a priority.

Flint Welding Supply Co. must collect Sales Tax in Michigan (6%) only.

We pride ourselves to get your order out the door the same or next business day after payment is received. In the event of a back order, we will notify you as soon as it is known on our end. Once your order has been received by the shipping company or LTL you will receive an e-mail containing a tracking number. You may receive several emails if your items are being separately shipped from multiple locations.

Transit time for your order has a number of variables. Most items ship from our Flint, Michigan warehouse by either United Parcel Service or United States Postal Service. For larger items, we pull from a list of LTL companies including UPS Freight, FedEx Freight, Estes Express to name a few. Depending on your location, we will occasionally have your order shipped directly from the manufacturer for quicker delivery.

Our warehouse fulfills orders Monday through Saturday if you’d like to add something to your order, contact us as quickly as possible, and have your order number ready, and we’ll do our best to ship everything together.

If you need to cancel your order, give us a call at 1-810-736-0050 and have your order number ready or e-mail us at orders@flintwelding.com . As long as your order has not shipped yet, we’ll be able cancel the order and refund your money. Orders that have already been shipped can be returned for a refund, minus our original outbound shipping cost.

As soon as your order ships, you’ll receive a shipping confirmation email sent to the email address you provided when you placed the order. Please check your Spam folder, as sometimes automated emails end up there.

No, at this time we only ship to the continental U.S.

In the past few years we have seen a sharp increase in fraudulent orders, we may at our discretion, request a photocopy of your driver’s license and the credit card you used to make your purchase. If you have any questions, please feel free to contact us and we would be happy to discuss our policy with you.